Last updated: 12 August 2026. These Terms govern your use of Yaqeen Wala, a marketplace connecting overseas and domestic Pakistanis with verified Helpers (Madadgar), skilled Hunarmand and Carers in Pakistan. By creating an account or booking a job, you agree to them.
1. Who can use Yaqeen Wala
You must be at least 18 years old and legally able to enter into contracts. Helpers must complete identity verification (including CNIC checks) before accepting paid work.
2. The role of the platform
Yaqeen Wala is a marketplace, not an employer. Job Posters contract directly with Helpers. We verify identities, hold payments in escrow and mediate disputes, but we do not guarantee the outcome of any individual job.
3. Bookings and job scope
Job Posters must describe the work, location and budget accurately. Helpers must only accept work they are qualified and available to perform. Changes to scope should be agreed in the in-app offer thread so both sides have a record.
4. Payments, escrow and fees
Payment for a job is held in escrow when the job becomes active and is released to the Helper after the Job Poster accepts the completed work, or automatically after the 3-day review window closes. Yaqeen Wala charges a total platform fee of 10% of the job value. The Helper receives 90%. Tips are optional and passed on in full.
5. Cancellations and refunds
Either side may cancel before a job starts; escrowed funds are returned to the Job Poster. Cancellations after work has begun may result in a partial release to the Helper for work already completed, agreed between the parties or decided by Yaqeen Wala arbitration.
6. Reviews and disputes
Job Posters may accept, request changes, partially release or decline submitted work within the review window. Unresolved disagreements go to Yaqeen Wala arbitration, whose decision on the release of escrowed funds is final for platform purposes.
7. User responsibilities
Keep your account credentials secure, provide truthful information, treat other users with respect, and comply with Pakistani law. Do not take payments or communication off-platform to avoid fees. Doing so removes escrow protection and may lead to account suspension.
8. Prohibited activity
No fraud, impersonation, harassment, discrimination, unsafe or illegal work, medical services requiring a licence, or misuse of another person's identity documents.
9. Privacy
Our handling of personal data is described in the Privacy Policy. A Job Poster's name and photo are not shown to a Helper until a job becomes active.
10. Suspension and termination
We may suspend or close accounts that breach these Terms, fail verification, or place other users at risk. You may close your account at any time once open jobs are settled.
11. Liability
To the extent permitted by law, Yaqeen Wala is not liable for indirect or consequential loss arising from services performed by Helpers. Our aggregate liability for any claim is limited to the platform fee we received for the job in question.
12. Changes and contact
We may update these Terms. Material changes will be notified in-app or by email. Questions? Email support@yaqeenwala.pk.